plastic pipette

Living organisms

You are being sent living organisms that are very sensitive to extreme temperatures and you will make every effort to make sure your package is not left exposed to heat (40°C) or cold (10°C) or direct sunlight for any length of time. You agree to make sure your package will arrive to a temperate controlled indoor mailbox or P.O. box

Refunds, returns, and exchanges

Due to the nature of our products, we don’t offer any return or exchange option

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@nathuralshop.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us.